DataLayer event is fired even when form submission is not completed

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    • Type: Bug
    • Resolution: Fixed
    • Priority: Must have
    • 1.59
    • None

      Problem:

      It seems that the dataLayer event 'petitionSignup' is fired even when there's an error with the submission on Engaging Networks Form.

      Obs: I don't know the possible causes of this form submission error, but in any case, the event should not be fired. 

      Why is this important?

      • Not reliable data (since the signup didn't actually happen)
      • NROs keep daily or weekly track of their petition signup via Google Analytics data, which means that this should be accurate. If there's a problem with submissions and the conversions are not dropping, they would probably take much more time to notice the issue (for example, a problem with the API Keys of Engaging Networks). 

       

      Desired behaviour:

      The dataLayer event 'petitionSignup' should only be fired when the data is correctly sent to the Engaging Networks database. 

      There should be no event fired if there's a form submission error. 

      Possible solutions: 

      There's a solution suggested by ltiralon to create a condition for the event based on the display of the Thank You Message or the redirection of the user to another url (thank you page).

       

       

            Assignee:
            Sagar Deshmukh
            Reporter:
            Julia Marubayashi
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              Created:
              Updated:
              Resolved: